PRIVACY POLICY

Privacy Policy

 

Effective Date: August 27, 2026

 

Royal Retreat respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you may control your information when you visit our website, contact us, schedule an appointment, purchase our services or products, or communicate with us by phone, email, or text message.

 

By using our website or providing your information to Royal Retreat, you acknowledge that you have read and understand this Privacy Policy.

 

1. Information We Collect

 

Depending on how you interact with Royal Retreat, we may collect information including:

 

Your name

Phone number

Email address

Appointment and booking information

Service preferences and communications with our team

Information you voluntarily submit through our website, contact forms, booking forms, surveys, or promotions

Payment and transaction information when you purchase services or products

Information about your interactions with our website, including IP address, browser type, device information, pages visited, and general website activity

Any other information you voluntarily provide to us

 

We only request information that is reasonably necessary to provide our services, communicate with you, operate our business, improve our website and guest experience, and fulfill other purposes described in this Privacy Policy.

 

2. How We Use Your Information

 

We may use the information we collect to:

 

Schedule, confirm, modify, and manage appointments

Communicate with you regarding services you have requested

Respond to questions, requests, and customer service inquiries

Process purchases and transactions

Send appointment reminders and other service-related communications

Send promotional offers, special events, discounts, and other marketing communications when you have provided the appropriate consent

Improve our services, website, and guest experience

Maintain business records

Prevent fraud, misuse, or unauthorized activity

Comply with applicable laws and legal obligations

 

3. Text Messaging and SMS Communications

 

If you voluntarily provide your mobile phone number and separately opt in to receive text messages from Royal Retreat, you may receive SMS messages related to your appointments, requested services, customer service communications, promotions, special offers, or other communications for which you have provided consent.

 

Message frequency varies depending on your interactions with Royal Retreat and the type of messages for which you have opted in. Message and data rates may apply.

 

Your consent to receive marketing text messages is not a condition of purchasing any goods or services from Royal Retreat.

 

You may opt out of marketing text messages at any time by replying STOP to any message. You may also contact Royal Retreat directly to request removal from our text messaging program.

 

For assistance with text messages, reply HELP or contact Royal Retreat using the contact information provided on our website.

 

After you send STOP, you may receive a confirmation message acknowledging your request. You will no longer receive marketing text messages from that messaging program unless you provide consent again.

 

Please note that opting out of marketing messages does not necessarily prevent us from sending certain non-marketing communications that are necessary to provide services you have requested, such as appointment-related communications, where permitted by applicable law.

 

4. SMS Consent and Privacy

 

Royal Retreat does not sell or rent your personal information.

 

We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties for their own marketing purposes.

 

Your SMS opt-in information, including your phone number and consent to receive text messages, will not be shared with third parties for their own marketing purposes.

 

We may share information with trusted service providers who assist us in operating our business, such as appointment scheduling platforms, payment processors, website providers, communication providers, analytics providers, and other vendors that perform services on our behalf. These service providers may access information only as reasonably necessary to provide services to Royal Retreat and are not authorized to use your information for their own independent marketing purposes.

 

5. Appointment and Service Communications

 

When you provide your phone number in connection with an appointment or service, Royal Retreat may use that number to communicate with you regarding your requested services, including appointment confirmations, reminders, scheduling changes, cancellations, or other service-related information.

 

Where required, promotional or marketing text messages will be sent only after you have provided the appropriate consent.

 

6. Website Information and Cookies

 

Our website may automatically collect certain technical information when you visit, such as your IP address, browser type, device type, pages visited, and general website activity.

 

We may use cookies and similar technologies to operate our website, understand website traffic, improve functionality, and provide a better user experience.

 

You may be able to adjust your browser or device settings to refuse or limit cookies. Some website features may not function properly if certain cookies are disabled.

 

7. Third-Party Service Providers

 

Royal Retreat may use trusted third-party companies to assist with services such as:

 

Appointment scheduling

Payment processing

Website hosting and maintenance

Email and SMS communications

Customer relationship management

Analytics

Marketing and promotional services

 

These providers may receive information necessary to perform services on our behalf. We do not authorize these providers to use your personal information for their own independent marketing purposes.

 

8. Information Security

 

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

 

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

 

9. Your Choices

 

You may choose not to provide certain information; however, some information may be necessary to schedule appointments, process transactions, or provide requested services.

 

You may also:

 

Opt out of marketing emails by using the unsubscribe instructions included in those communications.

Opt out of marketing text messages by replying STOP.

Request assistance with text messages by replying HELP.

Contact Royal Retreat to request information about the personal information we maintain about you, subject to applicable law.

 

10. Children’s Privacy

 

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.

 

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

 

11. Changes to This Privacy Policy

 

Royal Retreat may update this Privacy Policy from time to time to reflect changes in our business practices, technology, applicable laws, or services.

 

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. Your continued use of our website after an updated Privacy Policy is posted constitutes your acknowledgment of the updated policy.

 

12. Contact Us

 

If you have questions about this Privacy Policy, our privacy practices, or our SMS communications, please contact Royal Retreat through the contact information provided on our website.

 

Royal Retreat

Mandeville, Louisiana

Phone: (985) 231 - 7329

Email: info@royalretreatdayspa.com

Website: www.royalretreatdayspa.com

 

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SMS PROGRAM TERMS

 

By voluntarily opting in to receive text messages from Royal Retreat, you agree to receive SMS communications at the mobile number you provide.

 

Messages may include appointment-related communications, customer service communications, promotional offers, special events, discounts, and other messages related to Royal Retreat.

 

Message frequency varies. Message and data rates may apply.

 

Consent is not required as a condition of purchasing goods or services.

 

You may revoke your consent at any time by replying STOP to a Royal Retreat text message. For assistance, reply HELP.

 

You understand that wireless carriers are not responsible for delayed or undelivered messages.

 

Royal Retreat does not sell or rent your mobile phone number or SMS consent information and will not share your SMS opt-in information with third parties for their own marketing purposes.

 

By opting in, you confirm that you are the authorized user of the mobile phone number provided and that you are at least 18 years old or have the permission of a parent or legal guardian where applicable.

 

Royal Retreat reserves the right to modify or discontinue its SMS program at any time.

 

For questions regarding our SMS program or privacy practices, please contact Royal Retreat using the contact information provided above.

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